FAQ’s

FAQ’s

EVERYTHING YOU NEED TO KNOW ANSWERED HERE!

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I have a lot of wristbands I am wanting to pre purchase credit for – what can I do?

No problem! During the week prior to the festival, just flick us an email to ousa@ousa.org.nz detailing: 

  • How many wristbands you are collecting 
  • The amount you want pre-loaded onto each  
  • The name of the person collecting and paying 

Please keep in mind that the $3.50 activation fee will be deducted from the amount placed on each band. 

The person collecting on behalf will need to present all the tickets, screenshots of an eTicket is fine. 

You will not be able to collect prepaid wristbands on event day, this service is only available from the OUSA office during the week prior to the festival. 

 

How can I pre-purchase credit for my wristband?

Easy! You can pre-purchase credit for your wristband by coming into OUSA Main Office Reception (640 Cumberland Street) in the week preceding the festival. We will issue your band early, so don’t lose it! Top up times are Mon – Fri 10:00am to 4:30pm. You will need to bring your ticket and a legal form of ID.  

Please note there is a one-off $3.50 activation fee when you first top-up your wristband. 

Where can I get a list of all the beers, food, entertainment on offer?

In our easy to follow official Festival Booklet, free when you arrive at the event. All Food and Beverage vendors fares are listed, along with short and sweet tasting notes, style of beer, and ABV’s.

A Beer and Food spotters paradise, with room to make your own notes as you taste and sample your way around some on NZ’s finest. Plus, full list of entertainment on offer, and a whole lot more. 

What does my ticket include?

Your ticket includes entry into the festival, a festival glass, a digital wristband, a festival booklet, as well as the opportunity to sample some of the best beer, wine, cider and food New Zealand has on offer! Don’t forget to drink plenty of water and stay hydrated!

It also gets you access to watching our stellar music line-up, look out for our announcement on June 30th!

What does BF mean?

BF stands for booking fee. This is a surcharge on ticket purchases. It doesn’t mean you can bring your Best Friend/Boyfriend along for free!

Which gate do I go through to enter/exit the festival?

The entry/exit point for the festival is Gate C at Forsyth Barr Stadium.

Do I need a ticket for my child?

Yes! Even though children are free, everyone including infants will need a ticket to enter the festival, as this number affects our maximum capacity.

But remember Friday’s event is strictly R18.

Can you tell me more about the digital wristband system?

The DCBFF is a cashless environment for your convenience.

You’ll get an easy to use electronic wristband upon arrival that you can top up with credit throughout the day. You can top up with either cash or eftpos and all it takes to transfer credit on or off your wristband is you holding your wristband under the machine, easy as.

 

When do I get my wristband and where can I top up it up at the event?

You get your electronic wristband as you enter the stadium.

From there you can use either cash or eftpos to top it up at the Top Up Bank located at Gate E, or with a mobile top up person who will be in blue high vis top.

There is a one off $3.50 activation fee when you top up for the first time.

What are the minimum & maximum limits for topping up?

The sky is the limit! From $1 to $1000, topping up is 100% flexible to give you exactly what you want!And what you don’t spend you can get re-credited, or donate to our Festival Charity. 

Can I take any beers away with me?

Nope! We don’t have an off-venue license, so anything purchased at the festival must be consumed at the festival.  

How many alcoholic drinks may I buy per vendor service?

As many as the stall’s duty manager feels safe/suitable to serve you with…  

EXCEPT we will only be able to sell a maximum of 2 drinks per person per transaction after 6pm on the Friday in accordance with our licence conditions. 

I lost my festival cup. Can I get another?

OoopsYou can purchase a new cup for $3 from the merchandise tent.Phew. 

What time do you stop serving alcohol? 

Last drinks are poured at 9.30pm on Friday and 6:30pm on Saturday. We’ll notify you on the PA system in advance, so make sure you’ve sampled everything you want to prior to this time. 

What is the festival beer and who made it?

The festival beer is decided by the previous year’s Homebrew Competition – the winner has the opportunity to brew the following year’s beer under the guidance from our friends at Emerson’s Brewery.  

The 2019 winning entry was a specialty cider, submitted by Travis Gibbon’s, under the moniker of Cider 1. 

You’ll have the chance to sample the flavours and tones for yourself at this year’s festival, as Travis has won the chance to brew it on commercial brewing equipment as the Festival Brew  for 2020 Dunedin Craft Beer & Food Festival! 

Is there food for vegetarians? What about gluten free?

Definitely! We have a range of vegetarian and gluten free options this year – have a look around! To make it  really easy  for you, we’ve indicated in the Food section of the Festival Booklet booklet which stalls have vegetarian fare and/or gluten free goodie s.

What bands are playing this year?

To be announced 30th June. Not long now!

Have you got a waste strategy?

Yes! All vendors will be using compostable packaging products such as plates and utensils and all drink vendors will be pouring into the festival glass. Even the Festival Booklet is compostable. These measures, along with clearly labelled bins, and utilisation of the stadium’s robust recycling system, we hope to produce minimal waste.  

Please help us with this by using the right bins! If you don’t want to keep your festival glass at the end of the day, just pop it in the labelled bin and they will be sent back to  Globelet to grind down and reuse! 

What about parking?

There are some parks available directly behind the stadium (very limited on the Friday as this is leased parking). Or around Logan Park. Either way we recommend coming early to find the best spots around the Logan Park area or beside the harbour. First in, first served though!

How can I advertise in the festival booklet?

Easily! Contact our sales team for a rate card or just to have a chat about advertising possibilities.

How long does the festival go for?

The festival runs for the following times: 

Friday 30th October: 3pm – 10pm 
Saturday 31st October: 12pm – 7pm 

I see there is a free kids area?

Yes, there will be a kids area! Please bear in mind this is not a crèche, but an area with some kids focused activities.

The kids zone will be open on Saturday only.

Can I pre-purchase credit and pick up wristbands of behalf of others?

You can collect wristbands on behalf of others, but only on presentation of their tickets and only if you are placing credit on their wristbands. 

Please note there is a one-off $3.50 activation fee when you first top-up a wristband. 

Where can I breastfeed, and are there baby changing areas?

Wherever you feel comfortable within the public area of Festival. There is a change table in each of the mobility toilets – 2 on ODT slab and 2 on the North Concourse. 

Does the stadium have disability parking and toilets?

Yes! Mobility parking is in the SH88 carpark opposite Gate E entry. There are two disability toilets on the north concourse and two on the ODT slab.

How many people are you expecting to attend?

The DCBFF will attract around 12,000 across both days, that’s 6,000 a day!

Can I leave the festival and re-enter later?

Unfortunately there will be no re-admittance after you have left.

Why are there lines to get in?

Many people will arrive early to the festival, and a line to get into a beer festival is unfortunately inevitable. You can help to keep the lines flowing smoothly into the stadium by having your age ID and tickets ready. We aim to ensure logistics flow as seamlessly as possible!

What can I/ can’t I bring in?

Alcohol – Obviously no. But there’s plenty inside

Food – Again, no, unless for infant, or special dietary requirements.

Folding Chairs – Ok then, but small ones only please.

Bean Bags – No, really rather you didn’t.

Umbrellas – Sort of. If the weather is not great, we do have the only stadium in NZ with a roof. Umbrellas are not allowed into the venue but can be dropped at gate entry into the bins provided at the individuals own risk.  

Glass bottles (including perfume/ after shave/ etc)Sorry, but no. These will be disposed of, so please apply before leaving home! 

Why is there a $3.50 one off activation fee?

This year, the festival is being charged a one-off activation fee for each wristband upon the first top up which has become standard across the industry.

When do the Top Up Banks Close?

Top Up will finish ONE hour prior to the close of the Festival. So 9pm on the Friday and 6pm on the Saturday. You will still be able to get a last minute top from the mobile top up personnel in the blue Hi-Viz tops. They can help you out until 9.30pm Friday, 6.30pm Saturday.

If I don’t use all my digital wristband credit, how and where can I get a refund?

You can definitely get a refund if you don’t use all your credit on your digital wristband.  

You can either: 

A) Do it on the day of the event at the Gate E Top Up Bank  for FREE

B) You can do it online through AWOP’s website www.awop.co.nz/refunds for up to a week after the festival (this will cost $0.60)  

C) Alternatively, you can donate your remaining credit to our Festival Charity as you exit the festival. 

We won’t be able to issue any refunds at the OUSA office, luckily it’s far easier and convenient to do it online! Just make sure you don’t throw your band away, you will need the unique code written on the back. 

Why can I not just buy a pint? What’s with the tasting glasses?

This event is first and foremost more about beer tasting, rather than beer drinking. With so many excellent breweries offering their wares, we recommend you branch out and try a whole spectrum of different beers! Remember to drink plenty of water throughout your stay as well 😉 

What sizes are the lines on the cup?

The first line is 100ml for wine pours, second line is 150ml for HALF pour and third line at the top is 330ml for FULL pours. 

What will be available to drink other than beer?

We have a great range of alternatives to beer at our festival.  

This includes numerous wine and cider options, a cheeky gin or moonshineand then of course the many free water stations  scattered throughout the festival, as well as juice and soft drinks if you’re not drinking alcohol on the day, or just need a breather. 

We also hope that we will have acoffee cart onsite on both Friday and Saturday.  

Will you have any special beers I can’t buy at my local store?

Absolutely! That’s one of our main goals, and we promise to have lots of special beers at our festival that you can’t find on store shelves. Ask previous attendees and they’ll confirm that our brewers bring the goods for this event.

Where can I get water?

There are 6 free water stations scattered throughout the festival site. As we increase our efforts to make the Festival as sustainable as possible, we have removed all plastic water bottles this year.  

So, we encourage you to swill your Festival cup out, and then refill with bountiful freshwater.  Keep hydrated and enjoy the day. 

Where can I find non-alcoholic stalls?

Watch this space. We’ll update once we have locked all our 2020 vendors in. 

Site Map

Each Festival Booklet has a copy of the site map inside, detailing all food and beverage vendors, and more. You will get this booklet as you enter the festival on the day.

Is smoking/ vaping permitted?

Smoking and Vaping is only permitted within the two designated smoking/vaping areas: Gate E & Gate A/B (see festival map on the day for location).

I want to make sure I get home safe, can you help me?

There will be plenty of taxis available to take you home safely. These will be located outside of Gate C/D area.

How do I have a stall at the festival?

Expression of interest from Beverage and/or Food are open from Monday 15th June till Sunday 12th July 2020. Interested vendors need to head to https://dunedinbeerfest.co.nz/vendors/ and to click on the “apply now” button to follow the application process.  

I’ve lost my jacket, do you have a lost and found area?

If you do happen to misplace any of your things throughout the day, we have a dedicated area where you can go to be reunited with your stuff! See the Information/Lost Property stall on the day. It will also have a coat check service, so be sure to check here before you leave if you have lost anything – it’ll be well signposted and on the festival map so you ought to be able to find it, no sweat.

If you find yourself without your jacket after you get home, you can check at the OUSA Main Office (640 Cumberland Street) to see if it is there, as all unclaimed items and lost property found will go here. Please note their opening hours are Monday – Friday 9am – 4.30pm.

I have a lot of wristbands I am wanting to pre purchase credit for – what can I do?

No problem! During the week prior to the festival, just flick us an email to ousa@ousa.org.nz detailing: 

  • How many wristbands you are collecting 
  • The amount you want pre-loaded onto each  
  • The name of the person collecting and paying 

Please keep in mind that the $3.50 activation fee will be deducted from the amount placed on each band. 

The person collecting on behalf will need to present all the tickets, screenshots of an eTicket is fine. 

You will not be able to collect prepaid wristbands on event day, this service is only available from the OUSA office during the week prior to the festival. 

 

Can I pre-purchase credit and pick up wristbands of behalf of others?

You can collect wristbands on behalf of others, but only on presentation of their tickets and only if you are placing credit on their wristbands. 

Please note there is a one-off $3.50 activation fee when you first top-up a wristband. 

How can I pre-purchase credit for my wristband?

Easy! You can pre-purchase credit for your wristband by coming into OUSA Main Office Reception (640 Cumberland Street) in the week preceding the festival. We will issue your band early, so don’t lose it! Top up times are Mon – Fri 10:00am to 4:30pm. You will need to bring your ticket and a legal form of ID.  

Please note there is a one-off $3.50 activation fee when you first top-up your wristband. 

Where can I breastfeed, and are there baby changing areas?

Wherever you feel comfortable within the public area of Festival. There is a change table in each of the mobility toilets – 2 on ODT slab and 2 on the North Concourse. 

Where can I get a list of all the beers, food, entertainment on offer?

In our easy to follow official Festival Booklet, free when you arrive at the event. All Food and Beverage vendors fares are listed, along with short and sweet tasting notes, style of beer, and ABV’s.

A Beer and Food spotters paradise, with room to make your own notes as you taste and sample your way around some on NZ’s finest. Plus, full list of entertainment on offer, and a whole lot more. 

Does the stadium have disability parking and toilets?

Yes! Mobility parking is in the SH88 carpark opposite Gate E entry. There are two disability toilets on the north concourse and two on the ODT slab.

What does my ticket include?

Your ticket includes entry into the festival, a festival glass, a digital wristband, a festival booklet, as well as the opportunity to sample some of the best beer, wine, cider and food New Zealand has on offer! Don’t forget to drink plenty of water and stay hydrated!

It also gets you access to watching our stellar music line-up, look out for our announcement on June 30th!

How many people are you expecting to attend?

The DCBFF will attract around 12,000 across both days, that’s 6,000 a day!

What does BF mean?

BF stands for booking fee. This is a surcharge on ticket purchases. It doesn’t mean you can bring your Best Friend/Boyfriend along for free!

Can I leave the festival and re-enter later?

Unfortunately there will be no re-admittance after you have left.

Which gate do I go through to enter/exit the festival?

The entry/exit point for the festival is Gate C at Forsyth Barr Stadium.

Why are there lines to get in?

Many people will arrive early to the festival, and a line to get into a beer festival is unfortunately inevitable. You can help to keep the lines flowing smoothly into the stadium by having your age ID and tickets ready. We aim to ensure logistics flow as seamlessly as possible!

Do I need a ticket for my child?

Yes! Even though children are free, everyone including infants will need a ticket to enter the festival, as this number affects our maximum capacity.

But remember Friday’s event is strictly R18.

What can I/ can’t I bring in?

Alcohol – Obviously no. But there’s plenty inside

Food – Again, no, unless for infant, or special dietary requirements.

Folding Chairs – Ok then, but small ones only please.

Bean Bags – No, really rather you didn’t.

Umbrellas – Sort of. If the weather is not great, we do have the only stadium in NZ with a roof. Umbrellas are not allowed into the venue but can be dropped at gate entry into the bins provided at the individuals own risk.  

Glass bottles (including perfume/ after shave/ etc)Sorry, but no. These will be disposed of, so please apply before leaving home! 

Can you tell me more about the digital wristband system?

The DCBFF is a cashless environment for your convenience.

You’ll get an easy to use electronic wristband upon arrival that you can top up with credit throughout the day. You can top up with either cash or eftpos and all it takes to transfer credit on or off your wristband is you holding your wristband under the machine, easy as.

 

Why is there a $3.50 one off activation fee?

This year, the festival is being charged a one-off activation fee for each wristband upon the first top up which has become standard across the industry.

When do I get my wristband and where can I top up it up at the event?

You get your electronic wristband as you enter the stadium.

From there you can use either cash or eftpos to top it up at the Top Up Bank located at Gate E, or with a mobile top up person who will be in blue high vis top.

There is a one off $3.50 activation fee when you top up for the first time.

When do the Top Up Banks Close?

Top Up will finish ONE hour prior to the close of the Festival. So 9pm on the Friday and 6pm on the Saturday. You will still be able to get a last minute top from the mobile top up personnel in the blue Hi-Viz tops. They can help you out until 9.30pm Friday, 6.30pm Saturday.

What are the minimum & maximum limits for topping up?

The sky is the limit! From $1 to $1000, topping up is 100% flexible to give you exactly what you want!And what you don’t spend you can get re-credited, or donate to our Festival Charity. 

If I don’t use all my digital wristband credit, how and where can I get a refund?

You can definitely get a refund if you don’t use all your credit on your digital wristband.  

You can either: 

A) Do it on the day of the event at the Gate E Top Up Bank  for FREE

B) You can do it online through AWOP’s website www.awop.co.nz/refunds for up to a week after the festival (this will cost $0.60)  

C) Alternatively, you can donate your remaining credit to our Festival Charity as you exit the festival. 

We won’t be able to issue any refunds at the OUSA office, luckily it’s far easier and convenient to do it online! Just make sure you don’t throw your band away, you will need the unique code written on the back. 

Can I take any beers away with me?

Nope! We don’t have an off-venue license, so anything purchased at the festival must be consumed at the festival.  

Why can I not just buy a pint? What’s with the tasting glasses?

This event is first and foremost more about beer tasting, rather than beer drinking. With so many excellent breweries offering their wares, we recommend you branch out and try a whole spectrum of different beers! Remember to drink plenty of water throughout your stay as well 😉 

How many alcoholic drinks may I buy per vendor service?

As many as the stall’s duty manager feels safe/suitable to serve you with…  

EXCEPT we will only be able to sell a maximum of 2 drinks per person per transaction after 6pm on the Friday in accordance with our licence conditions. 

What sizes are the lines on the cup?

The first line is 100ml for wine pours, second line is 150ml for HALF pour and third line at the top is 330ml for FULL pours. 

I lost my festival cup. Can I get another?

OoopsYou can purchase a new cup for $3 from the merchandise tent.Phew. 

What will be available to drink other than beer?

We have a great range of alternatives to beer at our festival.  

This includes numerous wine and cider options, a cheeky gin or moonshineand then of course the many free water stations  scattered throughout the festival, as well as juice and soft drinks if you’re not drinking alcohol on the day, or just need a breather. 

We also hope that we will have acoffee cart onsite on both Friday and Saturday.  

What time do you stop serving alcohol? 

Last drinks are poured at 9.30pm on Friday and 6:30pm on Saturday. We’ll notify you on the PA system in advance, so make sure you’ve sampled everything you want to prior to this time. 

Will you have any special beers I can’t buy at my local store?

Absolutely! That’s one of our main goals, and we promise to have lots of special beers at our festival that you can’t find on store shelves. Ask previous attendees and they’ll confirm that our brewers bring the goods for this event.

What is the festival beer and who made it?

The festival beer is decided by the previous year’s Homebrew Competition – the winner has the opportunity to brew the following year’s beer under the guidance from our friends at Emerson’s Brewery.  

The 2019 winning entry was a specialty cider, submitted by Travis Gibbon’s, under the moniker of Cider 1. 

You’ll have the chance to sample the flavours and tones for yourself at this year’s festival, as Travis has won the chance to brew it on commercial brewing equipment as the Festival Brew  for 2020 Dunedin Craft Beer & Food Festival! 

Where can I get water?

There are 6 free water stations scattered throughout the festival site. As we increase our efforts to make the Festival as sustainable as possible, we have removed all plastic water bottles this year.  

So, we encourage you to swill your Festival cup out, and then refill with bountiful freshwater.  Keep hydrated and enjoy the day. 

Is there food for vegetarians? What about gluten free?

Definitely! We have a range of vegetarian and gluten free options this year – have a look around! To make it  really easy  for you, we’ve indicated in the Food section of the Festival Booklet booklet which stalls have vegetarian fare and/or gluten free goodie s.

Where can I find non-alcoholic stalls?

Watch this space. We’ll update once we have locked all our 2020 vendors in. 

What bands are playing this year?

To be announced 30th June. Not long now!

Site Map

Each Festival Booklet has a copy of the site map inside, detailing all food and beverage vendors, and more. You will get this booklet as you enter the festival on the day.

Have you got a waste strategy?

Yes! All vendors will be using compostable packaging products such as plates and utensils and all drink vendors will be pouring into the festival glass. Even the Festival Booklet is compostable. These measures, along with clearly labelled bins, and utilisation of the stadium’s robust recycling system, we hope to produce minimal waste.  

Please help us with this by using the right bins! If you don’t want to keep your festival glass at the end of the day, just pop it in the labelled bin and they will be sent back to  Globelet to grind down and reuse! 

Is smoking/ vaping permitted?

Smoking and Vaping is only permitted within the two designated smoking/vaping areas: Gate E & Gate A/B (see festival map on the day for location).

What about parking?

There are some parks available directly behind the stadium (very limited on the Friday as this is leased parking). Or around Logan Park. Either way we recommend coming early to find the best spots around the Logan Park area or beside the harbour. First in, first served though!

I want to make sure I get home safe, can you help me?

There will be plenty of taxis available to take you home safely. These will be located outside of Gate C/D area.

How can I advertise in the festival booklet?

Easily! Contact our sales team for a rate card or just to have a chat about advertising possibilities.

How do I have a stall at the festival?

Expression of interest from Beverage and/or Food are open from Monday 15th June till Sunday 12th July 2020. Interested vendors need to head to https://dunedinbeerfest.co.nz/vendors/ and to click on the “apply now” button to follow the application process.  

How long does the festival go for?

The festival runs for the following times: 

Friday 30th October: 3pm – 10pm 
Saturday 31st October: 12pm – 7pm 

I’ve lost my jacket, do you have a lost and found area?

If you do happen to misplace any of your things throughout the day, we have a dedicated area where you can go to be reunited with your stuff! See the Information/Lost Property stall on the day. It will also have a coat check service, so be sure to check here before you leave if you have lost anything – it’ll be well signposted and on the festival map so you ought to be able to find it, no sweat.

If you find yourself without your jacket after you get home, you can check at the OUSA Main Office (640 Cumberland Street) to see if it is there, as all unclaimed items and lost property found will go here. Please note their opening hours are Monday – Friday 9am – 4.30pm.

I see there is a free kids area?

Yes, there will be a kids area! Please bear in mind this is not a crèche, but an area with some kids focused activities.

The kids zone will be open on Saturday only.

Still have Questions ?

Still have Questions ?
Contact Us